ÖBB Rail&Drive.
Take care of ÖBB Rail&Drive vehicles at their locations. You check, clean, charge and move the cars, accept and document each task in the NECTURE portal, and unlock the cars with your Rail&Drive key card.
Start with ÖBBAt a glance.
- Tasks
- Vehicle check, exterior wash, Plug-In, Inspection, Mechanic Valet and special cleaning.
- Where and when
- Vienna: around the Westbahnhof, the WiPark garage Westbahnhof and Europaplatz. Innsbruck: details to follow. Regular tasks between 18:00 and 24:00 on the task day. Plug-In and Inspection are always urgent: immediately or within 4 hours.
- App and portal
- The ÖBB Rail&Drive app for your account and driving licence validation. The NECTURE portal for accepting tasks, checklists, photos and payouts. Your physical Rail&Drive key card unlocks and locks the vehicles.
- Paid
- Per task, to your PayPal. Each task's pay is shown in the NECTURE portal before you accept it. Once your tasks are approved, request the payout in your profile.
- Contact
- Open a support request at streetcrowdhelp.zendesk.com or email hi@streetcrowd.com. For accidents, defects or damage, call 24h ÖBB support at +43 5 1778 73 33.
ÖBB questions.
Getting started
- How do I start with ÖBB Rail&Drive tasks?
- Which app do I need for ÖBB Rail&Drive tasks?
- How do I get and use my Rail&Drive key card?
- What's the difference between the ÖBB Rail&Drive app, the key card and the NECTURE portal?
- What equipment do I need for ÖBB Rail&Drive tasks?
- Which ÖBB Rail&Drive tasks are there?
- When is my operator account active?
- How much does a task pay?
- What do I need to take tasks?
- How do I sign up?
- How does my first task work?
During a task
- How does an ÖBB Rail&Drive task work, step by step?
- How do I find and accept an ÖBB Rail&Drive task?
- When do I do ÖBB Rail&Drive tasks?
- How do I do an ÖBB Rail&Drive vehicle check?
- How does the exterior wash work on ÖBB Rail&Drive tasks?
- Which photos do I need for an ÖBB Rail&Drive task?
- How do I handle fuel and charging on ÖBB Rail&Drive vehicles?
- Do I have to charge or refuel the car?
- What do I check before I start a task?
- I found damage on a car. What do I do?
- How do I unlock the car?
After a task
When something goes wrong
- I found damage or the ÖBB Rail&Drive vehicle isn't ready for customers. What do I do?
- A document or item is missing from the ÖBB Rail&Drive vehicle. What now?
- I can't get into the ÖBB Rail&Drive vehicle. What now?
- Can I cancel an ÖBB Rail&Drive task I accepted?
- How do I get help with ÖBB Rail&Drive tasks?
- I had an accident. What do I do?
- How do I get help?