I found damage or the ÖBB Rail&Drive vehicle isn't ready for customers. What do I do?
Set "visible damage" to "yes" in the checklist, describe it briefly and upload a photo. For defects, accidents or damage, also call 24h ÖBB support so the vehicle can be blocked.
Applies in Vienna, Innsbruck
Steps
- Set "visible damage" to "yes".
- Describe the damage briefly.
- Upload a photo.
- Call 24h ÖBB support at +43 5 1778 73 33 for defects, accidents or damage, so the vehicle can be blocked.
Soiling you can't remove
- Report soiling instead of cleaning it yourself when it can't be removed by interior cleaning or a car wash, for example heavily soiled seats or wax/adhesive residue on the paint.
- Report it to support with a comment and a photo instead of trying it yourself.