ÖBB · When something goes wrong

I can't get into the ÖBB Rail&Drive vehicle. What now?

Check that you are holding your Rail&Drive key card correctly against the reader behind the windscreen and that your driving licence is validated. Without a valid key card the vehicle can't be unlocked.

Applies in Vienna, Innsbruck

Steps

  1. Hold your Rail&Drive key card against the reader behind the windscreen.
  2. Check that your driving licence is validated in the ÖBB Rail&Drive app.

Notes

  • The ÖBB Rail&Drive app can't unlock the vehicle. You need your physical key card.

Read the ÖBB guide

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