// Rule Book 

Get in the driver's seat, 

Let's ride! 

The purpose of this book is to break down the workflow and rules a StreetCrowd user must follow in order to get paid for each valid move and maintain their active status for moving GreenGo cars.
 
So let's get into it...

Main Goal:

Move GreenGo cars from their current location to “Hot-Zones”. The cars eligible to be moved are shown on the map in the StreetCrowd app. You will be paid each week for the number of cars you successfully moved to “Hot-Zones.”

Signing up for the service:

In order to move GreenGo cars a StreetCrowd user must meet the following criteria: 

  • Must have a valid GreenGo account.

    • If the intended user does not have a GreenGo account, they must first download the GreenGo app and request to register, free of charge.

  • Must be 18 years of age or older and have at least one year of driving experience.

  • Must have a valid EU driving licence category "B"

Moving Cars to "Hot-Zones"

Follow the steps below to ensure a successful and valid move:​

  1. Open the StreetCrowd App to shows GreenGo cars eligible to be moved 

  2. Select a car to view 

    • License plate

    • Model 

    • Color 

    • 3 suggested routes to the nearest Hot Zones

  3. Decide which car you want to move and which Hot Zone you want to move it to. Do not choose a car if you were the last person to drive it with your personal GreenGo account.

  4. Go to the car and reserve it with your StreetCrowd app*. The GreenGo app will show your reservation. Do not reserve the car with your personal GreenGo account.
    *Reservation is valid for 5 minutes!

  5. Unlock the car from the GreenGo app.
  6. Start the trip and tap "Start Drive" in the StreetCrowd App. This will freeze the current valid Hot Zones.

  7. Move the car directly to a location to any of your preferred Hot Zones and find a valid parking spot within the Hot Zone boundaries. Do not make any unnecessary stops along the way. Verify that you are in a valid parking spot (see GreenGo parking guidelines here).

  8. End the trip and lock the car with your app. Please remove any trash and leave the car as you would wish to find it.

  9. Once the vehicle is locked and the trip ends you will get a notification email confirming that your trip has completed and will be verified for payment.

Important Rules to Follow 

To ensure a user's activated status for StreetCrowd and GreenGo, there are a few important rules to follow:

  • A user must not use their personal GreenGo account to take a car from a Hot Zone within 3 hours of your last StreetCrowd move. 

  • A user must make sure they are parked at legal residential parking or metered spots within the Hot Zone. A user will be given access to review the GreenGo Parking Guidelines to learn more about where GreenGo vehicles are allowed to end trips. A user will be charged with the costs resulting from imposed tickets or parking fees due to unlawful parking. A StreetCrowd user must notify GreenGo of any damages to a GreenGo vehicle before accessing and/or driving the vehicle

  • Upon registration for the StreetCrowd service, GreenGo users consent that they shall be liable for damages to GreenGo vehicles and abide by the "Terms and Conditions of Use of the GreenGo Service." 

Strike System

After a StreetCrowd user ends their move it undergoes the move verification, where it is decided whether the user is paid for the completed task or not.

 

Users are made aware of a number of guidelines in order to make a “valid” move. A move can be denied in case it does admit any violation against GreenGo and/or Ubiq User Agreement.

 

For those situations when the user’s move results in a violation,  those certain violations fall under a Strike system while others result in the user’s StreetCrowd and GreenGo account being placed on a temporary hold or deactivation.

The “Three strikes system” is very simple, if three-strike violations are committed then the user will, unfortunately, be deactivated.

Strike violations are:
 

  • Off street parking

  • Considerable long move

  • Leaving the vehicle in a reservation mode

  • Clearly ended trip outside hot zone

The following result in an account hold:

  • Using the GreenGo account to rent a vehicle that is located within a Hot Zone within 3 hours of their last StreetCrowd move.

  • Not paying fees - associated with their personal GreenGo account. 

The following result in an account deactivation:

  • 3 strikes of any violation 

  • Non paid invoices after 30 days from the date of issue

  • Leaving waste and dirt behind

  • Reckless driving

  • Speeding/parking ticket 

  • Car impounded 

  • Car Damage 

  • Smoking in the vehicle

  • Bringing animals in the car

  • Eating and/or drinking in the car

  • Drinking alcohol and/or consuming drugs before or during a trip

  • Allowing any other person, other than yourself, to drive on your StreetCrowd or GreenGo account

The following results in 100% damage coverage by the user:

 

  • If two or more GreenGo cars are involved in an accident caused by any one of the StreetCrowd users, the resulting damage is not covered by the insurance policy. 

  • As a consequence, it is strictly forbidden for two StreetCrowd users, each driving a GreenGo car, to drive behind one another in traffic.

Receiving Payment 

Pay periods are every Thursday through Wednesday, and you will get paid on the Friday following the pay period in which your move has been validated.

The Payment will be accumulated and you will receive the following for each successful move to a valid parking spot within a Hot Zone:

  • $5 for each valid moved car on your PayPal Account.

  • $5 MILES credit for each valid moved car

 

If you don't have a PayPal account and also don't want to receive any money, you can have the full payment in MILES credits.

Please write to hi@streetcrowd.com and inform us about your decision.

Receiving Payment 

Pay periods run Thursday through Wednesday, and the user will get paid on the Friday following the pay period in which moves and additional charging tasks have been validated.

The Payment will be accumulated and the user will receive the following for each successful task they have completed. This applies to each move to a valid parking spot within a Hot Zone: 

  • HUF 500  for each valid moved car on the user’s PayPal Account

  • 5 minutes GreenGo driving credit for each valid moved car.

Contact Information

For the cases in which a StreetCrowd user needs to contact Ubiq or GreenGo for inquiries, the Streetcrowd user should be aware of communication channels. 

 

For all important issues related to GreenGo vehicles a user should contact GreenGo directly by calling the Technical help desk: +36 1 885 2015. If a StreetCrowd users need to contact GreenGo in a non-urgent matter, they may email GreenGo at ugyfelszolgalat@greengo.hu 

Important vehicle issues can included: 

  • Any vehicle damage, even if it caused by a StreetCrowd User

  • Trash or food waste in vehicle before the trip

  • unlocking or locking issues 

For all StreetCrowd related issues or non-urgent matters regarding GreenGo vehicles, StreetCrowd users may contact StreetCrowd directly at hi@streetcrowd.com or via whatsapp text message at  +43 664 88872727.

Questions?

We're here to help!

Contact us anytime at

hi@streetcrowd.com

Questions or comments regarding GreenGo cars?

Please contact GreenGo directly at 
ugyfelszolgalat@greengo.hu

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