Bolt rules.
What you need to take Bolt tasks, the rules for every move, the strike system and how payment works. A move that breaks these rules is declined.
Taken from the old Bolt Q&A page. Not yet reviewed by Ops.
Who can take Bolt tasks
- A StreetCrowd account.
- An activated Bolt Drive account. Sign up in the Bolt app (iOS, Android) and verify your driving licence there. More on Bolt Drive.
- At least 18 years old.
- A valid EU class B licence, held for at least one year.
- A credit or debit card.
Fill in the sign-up form. Bolt creates a Bolt Transporter account for you, and StreetCrowd emails you your login details for the Bolt Transporter app. For questions about signing up, open a ticket.
Rules for every move
- Don't use your personal Bolt account to drive cars to the airport.
- Don't reserve Bolt cars before you relocate them.
- Don't hold a car in reservation for longer than 15 minutes before you start.
- Don't leave the vehicle in reservation mode.
- No animals in the car.
- Don't refuel at the wrong station or with the wrong fuel.
- Park in a valid, legal spot that follows Bolt's rules and local parking rules. For city moves, park within 500 m of the destination shown.
- Ending a move more than 500 m from the destination is a strike, and the move isn't paid. Off-street or illegal parking is also a strike, and the move isn't paid.
- Drive directly to the destination shown in the app. Moves that take much longer than the estimated distance or duration can't be validated. Going over the estimated distance or duration can lead to immediate deactivation of your account.
Liability
- You are responsible for damage to Bolt vehicles up to a maximum of €1,000 per claim.
- The full terms are in the Bolt Drive terms and conditions.
Strike system
A move is declined if it breaks Bolt or StreetCrowd rules. Depending on the violation, the result is a strike, a temporary hold on your account, or immediate deactivation. Three strikes and your account is deactivated. Deactivation applies to both your StreetCrowd and your Bolt account.
A strike
- Off-street parking.
- Going over the estimated distance.
- Going over the estimated duration.
- Leaving the vehicle in reservation mode.
- Ending a move with the car not parked at the destination.
- Animals in the car.
A temporary hold
- Unpaid fees on your personal Bolt account.
Deactivation
- Unpaid invoices.
- Refuelling with the wrong fuel.
- A missing fuel card.
- Leaving waste or dirt behind.
- Reckless driving.
- A speeding or parking ticket.
- An impounded vehicle.
- A damaged vehicle.
- Sharing a Bolt account.
- Three strikes of any kind.
Payment
- Each completed and validated move is paid.
- Payouts go to your PayPal account at least one day after the move is validated.
- Payouts are sent Monday to Friday, except Austrian public holidays, as the sum of your validated moves.