Free2Move · When something goes wrong

A Free2Move task disappeared after I assigned it. Did I do something wrong?

No. Tasks are generated dynamically, so one can vanish before you reach the car. Send it back with "To Pool" and pick another.

Applies in Munich, Vienna, Stuttgart

Notes

  • A customer or Free2Move can still take a car you have only assigned.
  • Assign and start the task while you are on your way to the car. Starting it locks the car, so no one else can take it.
  • Don't reserve too far in advance. About 20 minutes before you arrive is plenty.

City notes

  • Munich, Vienna: this applies to airport tasks in particular.

Read the Free2Move guide

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