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// Rule Book
Get in the driver's seat,
Let's ride!
The purpose of this book is to break down the workflow and rules a StreetCrowd user must follow in order to get paid for each valid move and maintain their active status for moving Free2Move cars.
So let's get into it...
Main Goal:
Move Free2Move cars from their current location to Hot-Zones*. The cars eligible to be moved are shown on the map in the StreetCrowd app. You will be paid each week for the number of cars you successfully moved to Hot-Zones.
*Hot Zones are the red areas for which you have three different choices to move to
Signing up for the service:
In order to move Free2Move cars, a StreetCrowd driver must meet the following criteria:
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Must have a valid Free2Move account.
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If the intended user does not have a Free2Move account, they must first download the Free2Move app and register, free of charge.
- Must be 21 years or older.
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Must have a valid United States driver’s license. (International driver’s licenses can be accepted via email, please email Free2Move at support@free2move-carsharing.com).
Moving Cars to "Hot-Zones"
Follow the steps below to ensure a successful and valid move:
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Open the Free2Move app and make sure you are signed in with your secondary account (e.g., free2move-X@streetcrowd.com) that we sent you.
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Open the StreetCrowd app to view the map of D.C. and where you will see the eligible Free2Move cars that can be moved.
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Select the car closest to you and view the:
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License plate
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Model
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Color
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3 suggested routes to the nearest Hot Zones
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Choose the Hot Zone you want to drive to. *Do not choose a car if you were the last person to drive it with your personal Free2Move account.
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Click the button 'Click here to continue!'
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Your Free2Move app will pop up to the car you chose on the StreetCrowd app. Make sure the car you will unlock has the same license plate as in the app. Unlock the car with the Free2Move app.
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Go back to the StreetCrowd app and start the trip by tapping "Start Drive". This will freeze the current valid Hot Zone.
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Move the car directly to a location within the chosen Hot Zone and find a valid parking spot inside the Hot Zone boundary. Do not make any unnecessary stops along the way. Verify that you are in a valid parking spot (Free2Move parking guidelines).
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End the move in the StreetCrowd app and lock the car in the Free2Move app. Please remove any trash and leave the car as you would wish to find it.
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Once the vehicle is locked and the trip ends in both apps, you will get a notification email confirming that your trip has completed. Your move will show as pending in the StreetCrowd app for up to 1 business day until verified as a valid move for payment.
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Important Rules to Follow
To ensure a user's activated status for StreetCrowd and Free2Move, there are a few important rules to follow:
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A user must not use their personal Free2Move account to take a car from a Hot Zone within 3 hours of your last StreetCrowd move.
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A user must not make private moves. Always check to ensure that you are signed into Free2Move with the secondary account (e.g., free2move-X@streetcrowd.com) only while making moves with StreetCrowd. When making private trips always sign out and sign back in with your personal login credentials.
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A user must make sure they are parked at legal residential parking or metered spots within the Hot Zone. A user will be given access to review the Free2Move Parking Guidelines to learn more about where Free2Move vehicles are allowed to end trips. A user will be charged with the costs resulting from imposed tickets or parking fees due to unlawful parking. A StreetCrowd user must notify Free2Move of any damages to a Free2Move vehicle before accessing and/or driving the vehicle.
Upon registration for the StreetCrowd service, Free2Move users consent that they shall be liable for damages to Free2Move vehicles and abide by the "Terms and Conditions of Use of the Free2Move Service."
Strike System
After a StreetCrowd user ends their move it undergoes the move verification, where it is decided whether the user is paid for the completed task or not.
Users are made aware of a number of guidelines in order to make a “valid” move. A move can be denied in case it does admit any violation against Free2Move and/or Ubiq User Agreement.
For those situations when the user’s move results in a violation, those certain violations fall under a Strike system while others result in the user’s StreetCrowd and Free2Move account being placed on a temporary hold or deactivation.
The “Three strike system” is very simple, if three-strike violations are committed then the user will, unfortunately, be deactivated.
Strike violations are:
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Off-street parking
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Considerable long move
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Leaving the vehicle in a reservation mode
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Clearly ended trip outside a Hot Zone
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Bringing animals in the car
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Driving for personal purposes under the secondary/no-charge Free2Move account
The following result in an account hold:
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Using the Free2Move account to rent a vehicle that is located within a Hot Zone within 3 hours of their last StreetCrowd move.
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Not paying fees - associated with their personal Free2Move account.
The following result in an account deactivation:
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3 strikes of any violation
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Non paid invoices after 2 months from date of issue
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Leaving waste and dirt behind
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Reckless driving
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Speeding/parking ticket
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Car impounded
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Car damage
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Smoking in vehicle
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Drinking alcohol before or during a trip
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Allowing any other person other than the registered user to drive on their StreetCrowd or Free2Move account.
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Driving repeatedly for personal purposes under the wrong Free2move account.
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How to use the Free2Move accounts
The primary Free2Move account is the account with which members drive Free2Move cars for personal purposes and it is a chargeable account.
The secondary Free2Move account is the 100% discounted account (no-charge account) which the user needs to use in the Free2Move app, in order to be able to get paid for the moved cars.
In the Free2Move app, a user must always be signed into their secondary account (e.g., free2move-X@streetcrowd.com) while making paid moves for StreetCrowd.
When a user wants to drive again for personal purposes, they must log out and back in with their personal Free2Move credentials.
Before a member makes a move, they must make sure they are signed into the correct Free2Move account. Driving for personal purposes under the secondary account credentials will result in a strike and, upon repeated behavior, their StreetCrowd account being suspended.
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Receiving Payment
Pay periods run Thursday through Wednesday, and the user will get paid on the Thursday following the pay period in which moves have been validated.
The Payment will be accumulated and the user will receive the following for each successful task they have completed. This applies to each move to a valid parking spot within a Hot Zone:
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Dynamic pricing for each move
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All additional bonuses
Any user approaching the cumulative threshold of USD 600 gains in cash / fiscal year must provide a W9 form so they can continue performing moves. If the 600 USD is reached and the W9 was not provided, the user cannot perform moves until the end of the fiscal year.
Contact Information
For those cases when a StreetCrowd user needs to contact Ubiq or Free2Move for inquiries, the following communication channels are available.
For all important issues related to Free2Move vehicles, a user should contact Free2Move directly by calling the hotline at +1-844-54FREE2. If a StreetCrowd user needs to contact Free2Move in a non-urgent matter, they may email Free2Move at support@free2move-carsharing.com
Important vehicle issues can include:
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major vehicle damage
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unlocking or locking issues
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available credits
For all StreetCrowd related issues or non-urgent matters regarding Free2Move vehicles, StreetCrowd users may contact StreetCrowd directly via email at hi@streetcrowd.com
Questions?
We're here to help!
Contact us anytime at
Questions or comments regarding Free2Move cars?
Please contact Free2Move directly at
support@free2move-carsharing.com