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Frequently Asked Questions
How do I make a move?
Read the 'How to Make a Move' section in the rule book for the car sharing company you are registered for:
MILES (https://www.streetcrowd.com/miles-rule-book)
GreenGo (https://www.streetcrowd.com/greengo-rule-book)
MOL Limo (https://www.streetcrowd.com/mol-limo-rule-book)
wigo carsharing (https://www.streetcrowd.com/wigocarsharing)
Evo (https://www.streetcrowd.com/evo-rule-book)
How do I charge a car?
Read the 'How to Charge' section in the rule book for the car sharing company:
MILES (https://www.streetcrowd.com/miles-rule-book)
How do I unplug a car?
Read the 'How to Unplug' section in the rule book for the car sharing company:
MILES (https://www.streetcrowd.com/miles-rule-book)
What do I do in the case of an accident?
Please remain calm. Make sure you are safe first!
Make sure no one is hurt if it involved another car, if someone has been injured, call 112.
Be sure to contact the Police (110 in Germany), (107 in Hungary) and wait for them.
In the meantime, always notify customer service of the car sharing provider about the accident at the following numbers:
MILES:
+49 30 201 64975
Wigo:
+36 1 444 7777
MOL Limo:
+36 1 776 7176
Greengo:
+36-1-999-6469
Evo:
1-844-EVO-2EVO
Once all is done, please send us an email t(https://streetcrowdhelp.zendesk.com/hc/en-us/requests/new)o inform us about the accident as well
Where am I supposed to drive to?
You have the option of choosing three Hot Zone destinations after choosing a car. The Hot Zone is a red area. Note, that the Hot Zones changes over the course of time. Once you started your trip, the Hot Zone will freeze.
My task is not shown in the app during/after my move?
If your task is not showing during or after your move, please note down your end location and the license plate number. Contact us (https://streetcrowdsupport.zendesk.com/hc/en-us/requests/new)with the details of your task for it to be verified.
I had an accident, what am i supposed to do?
Please call the police and the car sharing company to let them know about the accident. The car sharing company is responsible for any car issue and should always be informed about any problems. You can contact them directly in the app, or in the rule book below:
MILES(https://www.streetcrowd.com/miles-rule-book)
GreenGo (https://www.streetcrowd.com/greengo-rule-book)
MOL Limo (https://www.streetcrowd.com/mol-limo-rule-book)
wigo carsharing (https://www.streetcrowd.com/wigocarsharing)
Evo (https://www.streetcrowd.com/evo-rule-book)
The fuel tank and/or battery is very low. How can I fuel or charge?
Read the 'Important Rules' section in the rule book:
MILES (https://www.streetcrowd.com/miles-rule-book)
GreenGo (https://www.streetcrowd.com/greengo-rule-book)
MOL Limo (https://www.streetcrowd.com/mol-limo-rule-book)
wigo carsharing (https://www.streetcrowd.com/wigocarsharing)
Evo (https://www.streetcrowd.com/evo-rule-book)
Where can I park?
Park in any legal spot according to the companies regulations:
MILES parking guidelines (https://support.miles-mobility.com/hc/en-us/articles/360015545359-Where-can-I-park-my-car-)
GreenGo parking guidelines (https://greengo.com/hu/faq)
MOL Limo parking guidelines (https://mollimo.hu/en/code-of-limo)
wigo carsharing parking guidelines (https://www.wigomobility.com/en/home)
Evo parking guidelines (https://evo.ca/parking)
What should I do if I find a damaged car?
Read the 'Important Rules' section in the rule book for the damaged car:
MILES(https://www.streetcrowd.com/miles-rule-book)
GreenGo (https://www.streetcrowd.com/greengo-rule-book)
MOL Limo (https://www.streetcrowd.com/mol-limo-rule-book)
wigo carsharing (https://www.streetcrowd.com/wigocarsharing)
Evo (https://www.streetcrowd.com/evo-rule-book)
I had problems during my task, how can I ensure the move is approved?
If you had problems during your trip causing your ride to be longer then expected or outside of the Hot Zone, contact us (https://streetcrowdsupport.zendesk.com/hc/en-us/requests/new)and we will review your situation and decide accordingly if your move can be approved or will be declined.
Do I have to follow one of the suggested routes to a Hot Zone?
You can use whatever route you want. However, do not make unnecessary detours and drive as directly to the Hot Zone as possible. Long moves will be investigated and declined.
I can't lock the car. What am i supposed to do?
Contact the car sharing company so they can lock the car for you. Make sure to tell them your StreetCrowd member ID number - you can find this in your StreetCrowd app.
What if my task is declined?
You will receive a declined email stating the reason for decline. The number shown indicates the reason for decline. It can be any of the below reasons. If you have any additional questions contact us.(https://streetcrowdsupport.zendesk.com/hc/en-us/requests/new)
1. Car Parked far Outside the Hot Zone: The car was parked just outside the chosen area.
2. Time Exceeded: The move took longer than the allowed time.
3. Distance Exceeded: The move covered more distance than permitted.
4. Time and Distance Exceeded: Both time and distance limits were exceeded.
5. Wrong Hot Zone: The car was parked in a different hot zone than intended.
6. Car Parked just Outside the Hot Zone: The car was parked far outside the chosen area.
7. Car Not Moved or Unlocked: The car was not relocated as required.
8. Policy Violations: This includes non-paid invoices, reckless driving, leaving waste in the vehicle, or other strikes listed in the Rule Book.
9. Car Did Not Charge: The car was not successfully charged.
10. Speeding: The speed limit was exceeded during the move.
11. Trip Canceled by Member: The trip was canceled by you.
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