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Frequently asked questions
General
What cars are eligible to move?
Where can I park?
Where can I NOT park?
What to do if I come across a car that is damaged?
I had an accident, what should I do now?
How to contact us?
Do I have to be 21 to drive with StreetCrowd?
Is it possible to drive with StreetCrowd with a foreign licence?
Can I work for StreetCrowd without a Free2Move account?
How long does the activation process take?
When to contact Free2Move?
When do I need to sign a W-9 form?
Do I have to pay for the parking ticket I received?
What is the difference between my primary (personal) and secondary Free2Move accounts?
What cars are eligible to move?
Only vehicles that are currently displayed on the StreetCrowd App are eligible to be moved.
Where can I park?
Generally, you can park in any legally metered or unmetered on-street parking space within your target Hot Zone. Please check your provider page for specific information.
Where can I NOT park?
Do NOT park in:
- Private parking lots or garages
- Parking spaces designated for residents or other special uses (i.e. taxi parking, bus parking, food vehicle parking, loading zones, etc.)
- Parking spaces that are time-limited (except if the the time limit starts 48 hours after you finish your trip)
- Parking spaces for electric vehicles
What to do if I come across a car that is damaged?
If you notice that a car you are planning to move has any damage or requires service, please report it by calling Free2Move's Customer Support at +1-844-54FREE2.
I had an accident, what should I do now?
We are very sorry to hear that. Call the police, if necessary. If possible, move the car to the side of the street to a safe place. Then, immediately contact Free2Move's Customer Support at +1-844-54FREE2. There, you will provide details on the accident to one of their agents.
How to contact us?
For any StreetCrowd app related questions (account activation, payments, technical app issues), please contact us via email at hi@streetcrowd.com.
Do I have to be 21 to drive with StreetCrowd?
Yes. Maybe you are still interested in a few years and then we can drive together. :)
Is it possible to drive with StreetCrowd with a foreign licence?
Yes, international driver’s licenses can be accepted via email. Please email Free2Move at support@free2move-carsharing.com for more information.
Can I work for StreetCrowd without a Free2Move account?
No, that's not possible. A Free2Move account is needed to complete your StreetCrowd registration. Please download it here.
How long does the activation process take?
The activation takes around 2-3 business days. Free2Move will then check your profile including your driver's license. When this process is done you will get a confirmation email after which you are ready to drive. :)
When to contact Free2Move?
Contact Free2Move at +1-844-54FREE2, regarding damaged or dirty vehicles. As well as any Free2Move app issues; such as unlocking or locking a vehicle etc.
When do I need to sign a W-9 form?
You will need to sign a W-9 form before you earn $600 from StreetCrowd.
Do I have to pay for the parking ticket I received?
Yes, you will be charged with the costs resulting from any imposed tickets or parking fees due to unlawful parking.
What is the difference between my primary (personal) and secondary Free2Move accounts?
The primary Free2Move account is the account with which members drive Free2Move cars for personal purposes and it is a chargeable account. The secondary Free2Move account is the 100% discounted account (no-charge account) which the user needs to use in the Free2Move app, in order to be able to get paid for the moved cars. In the Free2Move app, a user must always be signed into their secondary account (e.g., free2move-X@streetcrowd.com) while making paid moves for StreetCrowd. When a user wants to drive again for personal purposes, they must log out and back in with their personal Free2Move credentials. Before a member makes a move, they must make sure they are signed into the correct Free2Move account. Driving for personal purposes under the secondary account credentials will result in a strike and, upon repeated behavior, their StreetCrowd account being suspended.
App
Which Hot Zones are eligible to move cars to?
How will I be notified about trips?
What if my car won't lock or unlock?
Which Hot Zones are eligible to move cars to?
Only the red-colored Hot Zones currently displayed on the StreetCrowd App are eligible areas to move cars to. Please note that Hot Zones change over the day. The zones you see on the map are valid at the timestamp that they are displayed on the App. However, the zones will freeze once you open a car and start your trip.
How will I be notified about trips?
After you have moved a car, ended the trip, and locked the car, you will get a detailed email within one hour notifying you that your trip has been recorded.
Our team will then verify the trip over the next couple of days. If your trip did not meet the payment criteria, you will receive an email indicating that you took an invalid trip.
What if my car won't lock or unlock?
If you have trouble starting or ending your trip, please call Free2Move's Customer Support at +1-844-54FREE2, tell them you are a StreetCrowd member, and give them your Free2Move email address.
Payment
How do I get paid?
How do I make sure I have made an eligible relocation and will get paid?
How do I get paid?
When registering for StreetCrowd, we ask you for your PayPal email address. For each successful task, you will receive cash transferred to your PayPal account. Payouts will be every Thursday, and you will receive payments from the moves you completed from the previous Thursday 00:00 UTC until Wednesday 23:59 UTC.
How do I make sure I have made an eligible relocation and will get paid?
Please check to make sure that the following movement criteria are met:
The car you have selected to drive is displayed on the map in the StreetCrowd App. Please note that only cars that are eligible to be moved are available on the StreetCrowd App.
You have parked the vehicle in a valid parking spot within the borders of a Hot Zone displayed on the StreetCrowd App.
You have closed all windows and doors, turned off the engine and made sure to click “End Trip” in your StreetCrowd app. After the car door was automatically locked, you double-checked that the doors were locked.
You will have received a confirmation email from StreetCrowd indicating that the trip has ended successfully within an hour of ending the trip.
You do not take a trip with the car you just moved within the Hot Zone, within 3 hours of your StreetCrowd move.