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Frequently asked questions

GENERAL

 

What cars are eligible to move?

Where can I park?

How to contact us?

How long do I have to wait for an answer?

What if my task is declined?

What to do when I didn't receive a payment information email on Payday?

Where should I share information about the moves I made?

Something is wrong with the app. The zones are changing/cars are not showing.

Can I rent an innogy go! car privately?

Do I need to pay tax?

Do I need REGON and NIP to start relocating cars?

 

What cars are eligible to move?

Only vehicles that are currently displayed on the StreetCrowd App are eligible to be moved.

 

Where can I park?

Generally, you can park in any legally metered or unmetered on-street parking space within your target Hot Zone. Please check your provider page for specific information.

How to contact us?

 

For any StreetCrowd app related questions (account activation, payments, technical app issues), please contact us via email at hi@streetcrowd.com.

How long do I have to wait for an answer?

 

It may take up to 1-2 business days for us to answer your question.

What if my task is declined?

 

If your task was declined and you don't know why. Please reply to the confirmation email you received and tell us more about it.

What to do when I didn't receive a payment information email on Payday?

 

Occasionally, information about payment may end up in your SPAM folder. Please search your inbox by copying and pasting the email subject: "StreetCrowd Payout Information". If you still can't find your payment information, please contact us at hi@streetcrowd.com.

Where should I share information about the moves I made?

 

Please always reply to the confirmation email you received after a move. It's easier for us to assign your information about the specific move you made to your account.

Something is wrong with the app. The zones are changing/cars are not showing.

 

Please make sure you have the newest version of the app and try again. If you have the same issue, please email us at hi@streetcrowd.com.

Can I rent an innogy go! car privately?

 

Yes, but not during the first 3 hours after relocating innogy go! cars with the StreetCrowd app.

Do I need to pay tax?

 

Yes, you will have to declare your income. Please contact your tax advisor.

Do I need REGON and NIP to start relocating cars?

You can start relocating cars without these numbers.

 

APP

Do I have to follow one of the suggested routes to a Hot Zone?

How will I be notified about trips?

Do I have to follow one of the suggested routes to a Hot Zone?

Yes, you have to drive to one of the suggested Zones. However, you will get the option to open the route in your preferred Maps app.

How will I be notified about trips?

After you have moved a car, ended the trip, and locked the car, you will get a detailed email within one hour notifying you that your trip has been recorded.

Our team will then verify the trip over the next couple of days. If your trip did not meet the payment criteria, you will receive an email indicating that you took an invalid trip.

 
 
 

PAYMENT

How do I get paid?

How do I make sure I have made an eligible relocation and will get paid?

How do I use the credits?

How do I get paid?

When registering for StreetCrowd, we ask you for your PayPal email address. For each successfully task you will receive cash transferred to your PayPal account on a weekly basis.

How do I make sure I have made an eligible relocation and will get paid?

Please check to make sure that the following movement criteria are met:

The car you have selected to drive is displayed on the map in the StreetCrowd App. Please note that only cars that are eligible to be moved are available on the StreetCrowd App.

You have parked the vehicle in a valid parking spot within the borders of a Hot Zone displayed on the StreetCrowd App.

You have closed all windows and doors, turned off the engine and made sure to click “End Trip” in your StreetCrowd app. After the car door was automatically locked, you double-checked that the doors were locked.

You will have received a confirmation email from StreetCrowd indicating that the trip has ended successfully within an hour of ending the trip.

You do not take a trip with the car you just moved within the Hot Zone, within 3 hours of your StreetCrowd move.

How do I use the credits?

You can use them to drive innogy go! cars from your private innogy go! account.

 
 
 
 

CHARGING

What should I do when the Charging Hub is full?

How do I find the Charging Hub?

Do I need to plug the car in after bringing it to the Charging Hub?

What should I do when the Charging Hub is full?

The Charging Hub has a limited capacity, so it may not always be available. If it's not then it won't be shown in the SC app.

How do I find the Charging Hub?

When there is a car that needs charging in Warsaw, the Charging Hub is where you will take it. Choose 'Charging Hub' in the SC App once you've picked upthe car, and we will guide your way. (Add a screenshot of the app if it is possible.)

Do I need to plug the car in after bringing it to the Charging Hub?

NO, you don't do the actual charging at the hub, a third party will complete it. You should end your ride in the SC app and park the car as close as possible to the charging hub, or within 50 meters of the entrance of the hub.

 
 
 
 
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How can we help you?

Contact us!

E-Mail: hi@streetcrowd.com


Our crowd support team typically respond within 1 business day. Your questions are important to us!

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