Frequently asked questions

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GENERAL

 

What cars are eligible to move?

Where can I park?

How to contact us?

How long do I have to wait for an answer?

What if my task is declined?

Where should I share information about the moves I made?

Do I have to pay for the fine that I received?

What should I do if I find a damaged ELOOP car?

Do I need the business licence (Gewerbeschien)?

Do I have to pay a rental fee when I relocate a ELOOP car using the StreetCrowd App?

I had an accident, what should I do now?

Is there an age restriction?

 

What cars are eligible to move?

Only vehicles that are currently displayed on the StreetCrowd App are eligible to be moved.

 

Where can I park?

Generally, you can park in any legally metered or unmetered on-street parking space within your target Hot Zone or the charger located within the ELOOP Home-zone. Please check See ELOOP parking guidelines specific information.

 

How to contact us?

For any StreetCrowd app related questions (account activation, payments, technical app issues), please contact us via email at hi@streetcrowd.com.

 

How long do I have to wait for an answer?

It may take up to 1-2 business days for us to answer your question.

 

What if my task is declined?

If your task was declined and you don't know why. Please reply to the confirmation email you received and tell us more about it.

 

Where should I share information about the moves I made?

Please always reply to the confirmation email you received after a move. It's easier for us to assign your information about the specific move you made to your account.

 

Do I have to pay for the fine that I received?

Yes, you will be charged with the costs resulting from any imposed tickets or parking fees due to unlawful parking. In the case that this would happen, ELOOP will inform you via email.

 

What should I do if I find a damaged ELOOP car?

Submit the damage report to hi@streetcrowd.com in case:

  • any visible defect, damage, or gross soiling

  • any vehicle malfunction

  • charging card is missing

  • waste and dirt inside the vehicle

The damage report shall include a written description and photo, detailing the nature and seriousness
of the defect, damage or soiling with the time-stamp.

 

Do I need the business licence (Gewerbeschien)?

Yes, you will have to declare your income. Please contact the correct authorities. See the user agreement .

 

Do I have to pay a rental fee when I relocate a ELOOP car using the StreetCrowd App?

No, you don't have to pay a rental fee when you are relocating GreenGo cars with StreetCrowd. Please make sure you are following the workflow according to our Rule Book in order to ensure a successful and valid move.

 

Is it possible to drive with StreetCrowd with a foreign licence?

ELOOP accepts almost all international driving licenses and driving licenses issued in the EU or EEA. If you have a driver’s license that was not issued in the EU or EEA, ELOOP also needs:

  • A certificate of residence (extract from the population register) or a confirmation of your address (telephone or electricity/gas bill that is not older than 6 months).

  • A copy of your passport

Please reach to support@eloop.at if you need assistance.

I had an accident, what should I do now?

Please make sure that nobody has been injured and properly secure the accident site! In any case, please call the police. This also applies to minor damage. In any case, it is your duty to write down the name of the car owner (s) involved, the license plate number and the police file number and to send to ELOOP a written accident report immediately. Please also contact ELOOP support immediately at +43 720 778 234 or by email to support@eloop.at!

Is there an age restriction?

Rules and restrictions by Eloop apply to StreetCrowd as well. For further information about the current rules visit the homepage of Eloop.

APP

Do I have to follow one of the suggested routes to a Hot Zone?

How will I be notified about trips?

Can I join StreetCrowd without a local carsharing account?

Something is wrong with the app. The zones are changing/cars are not showing.

What if my ELOOP app has technical issues?

Do I have to follow one of the suggested routes to a Hot Zone?

Yes, you have to drive to one of the suggested Zones. However, you will get the option to open the route in your preferred Maps app.

How will I be notified about trips?

After you have moved a car, ended the trip, and locked the car, you will get a detailed email within one hour notifying you that your trip has been recorded.

Our team will then verify the trip over the next couple of days. If your trip did not meet the payment criteria, you will receive an email indicating that you took an invalid trip.

Can I join StreetCrowd without a local carsharing account?

 
 
 
 
 
 

No, that's not possible. You need an active ELOOP account for your registration and to participate with StreetCrowd.

Something is wrong with the app. The zones are changing/cars are not showing.

 

After you have moved a car, ended the trip, and locked the car, you will get a detailed email within one hour notifying you that your trip has been recorded.

Our team will then verify the trip over the next couple of days. If your trip did not meet the payment criteria, you will receive an email indicating that you took an invalid trip.

 

What if my ELOOP app has technical issues?

Contact ELOOP support by email at support@eloop.to.

 

PAYMENT

How do I get paid?

How do I make sure I have made an eligible relocation and will get paid?

When do I get paid?

What to do when I didn't receive a payment information email on Payday?

Do I need to pay tax?

How do I get paid?

When registering for StreetCrowd, we ask you for your PayPal email address. For each successfully task you will receive cash transferred to your PayPal account on a weekly basis.

How do I make sure I have made an eligible relocation and will get paid?

Please check to make sure that the following movement criteria are met:

  • The vehicle you have selected to charge or unplug and relocate is displayed on the map in the StreetCrowd App. Please note that only vehicles that are eligible to be charged or unplugged are available on the StreetCrowd App.

  • You have parked the vehicle in a valid charging spot or within the borders of a Hot Zone displayed on the StreetCrowd App.

  • You have closed all windows and doors, turned off the engine and made sure to click “End Trip” in your StreetCrowd app. After the car door was automatically locked, you double-checked that the doors were locked.

  • You will have received a confirmation email from StreetCrowd indicating that the trip has ended successfully within an hour of ending the trip. You do not take a trip with the car you just moved within the Hot Zone, within 3 hours of your StreetCrowd move

When do I get paid?

Yes, you will have to declare your income. Please contact your tax advisor. See the user agreement .

What to do when I didn't receive a payment information email on Payday?

Occasionally, information about payment may end up in your SPAM folder. Please search your inbox by copying and pasting the email subject: "StreetCrowd Payout Information". If you still can't find your payment information, please contact us at hi@streetcrowd.com.

Do I need to pay tax?

Yes, you will have to declare your income. Please contact your tax advisor. See the user agreement .

What cars are eligible to move?

Only vehicles that are currently displayed on the StreetCrowd App are eligible to be moved.

How to contact us?

For any StreetCrowd app related questions (account activation, payments, technical app issues), please contact us via email at hi@streetcrowd.com.

How long do I have to wait for an answer?

It may take up to 1-2 business days for us to answer your question.

What if my task is declined?

If your task was declined and you don't know why. Please reply to the confirmation email you received and tell us more about it.

Where should I share information about the moves I made?

Please always reply to the confirmation email you received after a move. It's easier for us to assign your information about the specific move you made to your account.

 
 
 
 
 
 

Charging - the full instruction