Question 1

How do i start a trip?

Accepted Answer

Simply go to a car shown in the map. Once you are next to the car, click on "Open Car". Your trip has now started.

Question 2

How do i end a trip?

Accepted Answer

Once you have arrived in the Hot Zone and parked on a legal parking spot according to the parking regulations of Miles and StreetCrowd, you can leave the car and all your belongings, close the doors and click on "Close Car". Your trip has ended.

Question 3

Which Hot Zone am i supposed to drive to?

Accepted Answer

You have the option of choosing 3 Hot Zones after clicking on a car. The Hot Zone is the read area. Note, that the Hot Zones change over the course of time. Once you have startet your trip, the Hot Zone will freeze.

Question 4

Is there an age restriction for using StreetCrowd?

Accepted Answer

Yes, you need to be 21 years or older to use StreetCrowd in Berlin, Hamburg and Munich.

Question 5

Can i drive with StreetCrowd if my drivers license is new?

Accepted Answer

No, you can not drive with StreetCrowd if your driving license is less than 12 months old. Once you have your driving license over 12 months, you can drive with StreetCrowd.

Question 6

Can i drive with StreetCrowd with a foreign drivers license?

Accepted Answer

You can use StreetCrowd for MILES vehicles if you have one of the following documents:

Question 7

The car has visible damages/ is extremely dirty inside, what can i do?

Accepted Answer

If you find the vehicle to be damaged or extremely dirty, you can report it to us at hi@streetcrowd.com . Please always check for visible damages before you start your trip.  Reporting the damages makes sure that you are not eligible for any unreported damages from previous drivers!

Question 8

How do i register for StreetCrowd?

Accepted Answer

In Order to drive with StreetCrowd in Berlin, Hamburg and Munich, you need an active MILES Account (Connect with your email address - NOT with the PayPal LogIn).   Follow the simple steps to register for Miles. Once your Miles account is set up, go to your StreetCrowd App, choose your city and register using the same email address as you did in your Miles registration.

Question 9

Do i need to upload my documents in StreetCrowd?

Accepted Answer

During the registration process, you should upload all the needed documents and data. If you do not have a business license yet, you can fill it out later as soon as you got your license.

Question 10

Do i need a business license to register for StreetCrowd?

Accepted Answer

As a StreetCrowder you are responsible for your taxes. Therefore, you need a business license in accordance to german law.   StreetCrowd can not provide any tax or financial advise. If you have any questions regarding your taxes or business license, please contact the responsible authorities.

Question 11

How long does it take until my account is activated?

Accepted Answer

After you registered with Miles-Mobility, it takes up to 3 days until your account is validated and your StreetCrowd account gets activated. We will inform you via email as soon as you are ready to go.

Question 12

Is there a fee for signing up for StreetCrowd?

Accepted Answer

No, signing up for StreetCrowd is completely free.

Question 13

Do i need a MILES Account to register for StreetCrowd

Accepted Answer

Yes, you need an active MILES account to be able to drive with StreetCrowd.

Question 14

My MILES Account is signed up via PayPal. How can i register for StreetCrowd?

Accepted Answer

Please register your MILES Account using your email address. StreetCrowd does not support a PayPal log in feature.

Question 15

Can i register for multiple cities for one provider (Miles)?

Accepted Answer

No, StreetCrowd can only be used in one city for the same provider. You can not move Miles cars in more than one city.

Question 16

I can't close the car. What am i supposed to do?

Accepted Answer

If you have trouble starting or ending your trip, please contact MILES Mobility at +49 30 20164975, and tell them your StreetCrowd member ID number - you can find this in your StreetCrowd app.

Question 17

My trip is not shown in the app during/after my ride?

Accepted Answer

If your trip is not showing during your ride, please note done your end location and the license plate number. Write us an email to hi@streetcrowd.com with the details of the trip. We will verify your trip for you.

Question 18

I can't see anything on the map / The cars are not opening, what can i do?

Accepted Answer

Please make sure you have the newest version of the app and try again. If you have the same issue  please let us know at hi@streetcrowd.com .

Question 19

How can i report a bug/ issue in the app?

Accepted Answer

If you note any issues/bugs feel free to report this to us at hi@streetcrowd.com . We will do our best to fix it as soon as possible.

Question 20

I had an accident, what am i supposed to do?

Accepted Answer

Please call the police and call MILES Mobility (+49 30 20164975) to let them know about the accident. MILES Mobility is responsible for any car issue and should always be informed about any problems with the vehicle.

Question 21

I got a parking fine/speeding ticket, what now?

Accepted Answer

As a StreetCrowder, you are responsible to check if you are parking in a legal parking spot and drive according to the StVO (traffic regulations). StreetCrowd is not responsible for any fines.

Question 22

The fuel tank is very low. How can i fuel?

Accepted Answer

You can fuel at the gas stations Total and Aral. If the fuel level is below 5%, you have to refuel, otherwise the move cannot be ended. The fuel cap of the vehicle always indicates exactly what fuel you need to use.   You will find the fueling card in the glove compartment. To get the pin for the card, please call MILES Customer Service at +49 30 837 99699.  Please don’t forget to mention that you are a StreetCrowd user.

Question 23

Where can i park?

Accepted Answer

You can park in the following spaces:  - Public parking spaces, both with and without parking space management. - Parking spaces at Berlin, Hamburg and Munich airports (note: only S, E and M vehicles).  Exception for MUNICH:  - In Munich you are allowed to park in the residential parking spaces. - This does not apply to private parking spaces and private streets!

Question 24

I had problems during my trip, how can I ensure the trip to be approved?

Accepted Answer

If you had problems during your trip causing your ride to be longer then expected or outside of the Hot Zone, contact us at hi@streetcrowd.com . We will review your situation and decide accordingly if your move can be approved or will be declined.

Question 25

Can i drive on my own route to the Hot Zone?

Accepted Answer

You can use whatever route you want. However, do not make unnecessary detours and drive as directly to the Hot Zone as possible. Significantly long trips will be investigated and declined.

Question 26

How will i get notified about my trip?

Accepted Answer

After you ended your trip, you will get an email with further details.

Question 27

How do i get paid?

Accepted Answer

When registering for StreetCrowd, we ask you for your PayPal email address. For each successful task you will receive cash transferred to your PayPal account.

Question 28

When do i get paid?

Accepted Answer

We pay every successful move on the following business day. Please note, that we are based in Austria and therefore Austrian holidays are applied.

Question 29

How can i change my PayPal address?

Accepted Answer

To change your PayPal address, contact us at hi@streetcrowd.com and tell us your new PayPal address you want to use.

Question 30

How do i know, if my trip was valid for payment?

Accepted Answer

Our automation checks your move right after you ended your trip. If some parameters are off, we will check your move on the following day and approve/decline it manually.  Go to your app and see in "Moves" if your ride is approved, declined or pending. Our acceptance criteria is based on following parameters:   - Time and distance based on the estimated time and distance to the Hot Zone.   - Parked within the Hot Zone.   - Car was closed after the trip ended.

Question 31

How do i handle taxes?

Accepted Answer

As a StreetCrowder who agreed to the Service Agreement, you are responsible for declaring and filling out your taxes by yourself. We cannot provide financial or tax advice.   You will receive a credit note based on your previous month earnings for your tax declaration. Please reach out to the correct authorities if you have questions concerning taxes.

Question 32

What are the rules i need to follow?

Accepted Answer

As a StreetCrowder you agree to have read our RULEBOOK. Please read through our Rulebook and adhere to all the rules stated.

Question 33

When will my trip be declined?

Accepted Answer

Your trip will be declined if:   - you did not move the car and ended the trip right after or soon after you unlocked it.  - you took an unnecessary detour and your trip was much longer than expected (Distance and/or Time).   - You parked outside of the Hot Zone.   - You were driving recklessly and above the speed limit.  - You used the ride for private reasons/ made a stopover.    If you experience difficulties during your trip, please contact us at hi@streetcrowd.com and tell us what happened. Our Community Team will help you.

Question 34

What happens, if i break the rules of StreetCrowd or MILES Mobility?

Accepted Answer

A breach of rules leads to warnings (strikes) or a deactivation of the account. You can find the details to our strike-system and deactivation reasons in our Rulebook.

Question 35

When do i need to contact StreetCrowd?

Accepted Answer

Contact StreetCrowd in case of:   - Problems with the app.  - Problems during your ride. - Questions about the registration.  - Feedback or any other questions regarding StreetCrowd.  Contact:  hi@streetcrowd.com

Question 36

When do i need to contact Miles?

Accepted Answer

Contact Miles in case of:   - an accident.  - issues with the car (Opening and closing). - fueling. - questions about your Miles Account.  Contact:  +49 30 201 64975 (Accidents and issues with the car) +49 30 837 99699 (Fueling) hello@miles-mobility.com (Miles Account questions)