Frequently Asked Questions


How do I get paid?

When registering for StreetCrowd, we ask you for your PayPal email address. For each vehicle that you successfully move you will receive $5 transferred to your PayPal account. For each vehicle that you successfully move you will also receive a promo code for $5 in credit. You can apply this credit to your account by entering the code into the “Promos” section of the App.

How do I make sure I have made an eligible move and will get paid?

Please check to make sure that the following movement criteria are met:

  1. The car you have selected to drive is displayed on the map in the StreetCrowd App. Please note that only StreetCrowd eligible cars are available on the StreetCrowd App.
  2. You were not the last member to drive the F2M car that you are choosing to move to a Hot Zone. You can check “Your rides” in the F2M App to see the last car you drove on your F2M account.
  3. You have parked the vehicle in a valid parking spot within the borders of a Hot Zone displayed on the StreetCrowd App.
  4. You have closed all windows and doors, turned off the engine, made sure to click “ End Trip” in your F2M app. The car is locking automatically - double-check if the doors are locked.
  5. You will also receive a confirmation email from StreetCrowd indicating that the trip has ended successfully within an hour of ending the trip.
  6. You do not take a trip with the car you just moved, or any other F2M vehicles within the Hot Zone within 3 hours of your StreetCrowd move.


What cars are eligible to move?

Only vehicles that are currently displayed on the StreetCrowd App are eligible to move. These are typically cars that have been sitting idle for a long time, and the goal is to move them into high utilization areas where they are likely to be picked up quickly by Free2Move members.

Which Hot Zones are eligible to move cars to?

Only the red-colored Hot Zones currently displayed on the StreetCrowd App are eligible areas to move cars to. Please note that Hot Zones change over the course of the day. The zones you see on the map are valid at this timestamp that they are displayed on the App. However, the zones will freeze, once you open a car and start your trip.

What if my car won't lock or unlock?

If you have trouble starting or ending your trip, please contact Free2Move CallCenter at 0333 005 7000, and tell them your StreetCrowd member ID number- you can find this in your StreetCrowd app.

Where can I park?

Generally, you can park in any legal metered or unmetered on-street parking space within your target Hot Zone. Do NOT park in: - Private parking lots or garages - Parking spaces designated for residents or other special uses (i.e. taxi parking, bus parking, food vehicle parking, loading zones, etc) - Parking spaces that are time-limited (except the time limit starts 48h after you finish your trip) - Parking spaces for electric vehicles - On Switch - parking spaces Detailed parking guideline rules can be found here. Please double check parking signs to ensure that you have parked in a valid parking space.

What to do if I come across a car that is damaged?

If you notice that a car you are planning to move has any damage or is in need of service, please report it by emailing and include a description of the issue and photos.

Is there a fee for signing up?

No, joining StreetCrowd is absolutely free. If you are not yet a Free2Move member you can register here to receive a freeFree2Move membership. Please note that in order to become a Free2Move member, you must meet the membership eligibility criteria listed in theFree2Move AGB.

How, when and where to refuel the Free2Move car?

You will find the fuel card in the glove compartment. To get the pin for the card, you need to call the Free2Move Customer Service 0333 005 7000. Please don’t forget to mention that you are a StreetCrowd user. If the fuel level is below 5%, you have to refuel, otherwise the move cannot be ended.


Do I have to follow one of the 3 suggested routes to a Hot Zone?

Yes, you have to drive to one of the suggested Zones. However, you will get the option to open the route in your preferred Maps app.

How will I be notified about trips?

After you have moved a car, ended the trip, and locked the car, you will get a detailed email within one hour notifying you that your trip has been recorded. Our team will then verify the trip over the next couple of days. If your trip did not meet the payment criteria, you will receive an email indicating that you took an invalid trip.